hotel

Isabelle Hogan is the head concierge of The Mark Hotel, located on the Upper East Side of Manhattan. Also known as the Wonder Woman of concierge, she explains what it means to be a hotel concierge. First and foremost, it is important that employees know as much as they can about the hotel and surrounding businesses. An attitude of willingness is then necessary to accomplish the given tasks and even digest the more ridiculous requests. Balance The things guests may ask for can vary from ticket requests, restaurant reservations, and specific room requests. A competent concierge will be able to…